Delivery & Returns

Delivery

All goods are brand-new and made on-demand. We pack all items securely so that you receive them in perfect condition.

For Hong Kong consumer, we usually ship the product in 8 days upon order confirmation. The delivery is free of charge.

For international orders, it may take 15 to 18 days for mail items to reach recipients for most destination cities as below.

United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.

 

International shipping flat rate for Japan, Singapore, South Korea, Thailand, India, Malaysia, Indonesia, Bangladesh, Vietnam, Laos, China and Turkmenistan is HK$350.

International shipping flat rate for other destinations is HK$450.

 

Reference exchange rate:

US$1 = HK$7.8

EUR1 = HK$8.4

JPY1 = HK$0.072

 

About deliver time for other countries, please send us email for inquiry.  

Email: info@jamesyeung.com

 

To have your order delivered to in a timely manner, please provide us with the correct and complete shipping/delivery information.

BISOU is not responsible for shipments/delivery that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages

 

Returns

Product Guarantee

If product is damaged, customer please report it to us within 14 Days of the item being delivered. Please supply photos of any damaged item(s)/ packaging and send them to us by email within the time scale specified above. Once we have received the proof photos we will send you a replacement product with same model. We would like to cover all postage cost for damaged items.

30-Day Return

If you have changed your mind regarding the order then you as the buyer will be responsible for the return postage and ensuring the unused item with original packaging is returned back to ourselves within 30 days of item being delivered for a full refund.  

 

Customer Service

Customer’s satisfaction is our first priority. Please feel free to send us enquiry and feedback anytime at your convenience. We will try to provide the service information and fix any issue as soon as possible.

Email : info@jamesyeung.com